myResources instal the new version for iphone

MyResources instal the new version for iphone serial numbers#

The single old one still is working but the two new ones are notĬould you please allow me two minutes while I check with my resources to help you?Ĭould you please take a screenshot of the 'What decides' section from home/away assist and help me with it on chat? Use to sence motion and auto change the thermostats from 'eco' to' home' it worked with the old units, and still works with my remaining old unit. The protect can also change the thermostat 'home/away status. If you would not like these devices to make any changes to your other Nest devices, we can remove them from contributing devices for home/away. The Nest Protect will sound an alarm and report an event when the structure is home or in away state. While the Nest Protect can contribute to deciding if you are home or not, there would be no specific changes in Nest Protect behavior apart from the sound test it does monthly. I'm about to return these two new units but thought i'd check here first. Everything works except the 2 new units will not trigger a 'HOME' condition (I should add, I'm not using my phone location to assist with Home/Away, only the motion sensors in the Thermostats and Protects). Is there something I need to reset? Is there something wrong with these units? should I delete my account and restart to get them all working again? I've tried toggling the home settings (home/away assist what decides if you're home protect yes/no) for each unit. I've tried removing them from my account and reattaching them to my account but that didn't work. After deleting the old units from my account then installing the new units to my account everything appeared to work properly except the home/away sensing with the 2 new Protect units. Everything had been working properly till I replaced 2 (gen 2) Protect units.

The Thermostats where installed first, then the protects, then the remote detectors. I have 2 (gen 3) Nest Thermostats, 3 (gen 2) Nest Protect smoke detectors and 3 remote temperature sensors at my home. I see you are contacting us regarding help with home/away assist with your Nest Protect, correct? Im having a problem with my protect units For future reference, your case ID is XXXXXXXX.

MyResources instal the new version for iphone serial numbers#

I removed my serial numbers and personal info, otherwise untouched: In case anyone is interested, I spoke to support today. Only the motion sensing of the protects and thermostats. I need to add, I'm not using my phone to assist with location. everything works except the 2 new units will not trigger a 'HOME' condition. Is there something I need to reset? should I delete my account and restart to get them all working again? I've tried toggling the home settings (home/away assist what decides if you're home protect yes/no) for each unit. Everything use to work properly till I replaced 2 Protect units (battery for AC). I have 2 (gen 3) Nest Thermostats and 3 (gen 2) Nest Protect smoke detectors at my home. I did a brief scan looking for my issue but did not find my particular condition.

I'm new here so forgive me if I'm approaching this incorrectly.